Business Support Analyst IT

Dümmen Orange is the world’s largest breeder and propagator of cut flowers, bulbs, tropical plants, pot plants, bedding plants and perennials. For our IT department in De Lier, we are looking for a

Business Support Analyst

Job objective

Our organization grows and flourishes via organic growth and by acquiring other companies. This results in a fast-changing and, therefore, challenging environment.

Dümmen Orange is operating within a digital transformation related to customer facing tools like a web shop and different app’s to be used by our customers. The number of customer actively working with our web shop and associated app’s is increasing rapidly.

As a Business Support Analyst you give IT-support for these applications and help to develop and implement functionality and as well as new applications. You will work within our IT team to guard the interfaces between all the systems we have in our landscape, all part of the total IT landscape that does support our sales and production entities all over the globe.

You are working within the IT team, your colleagues (around 20 persons) are mainly located in de Lier and also in Germany and within the US. You are reporting to the Manager Information Management.

Your tasks and responsibilities

• As a business support analyst, you are one of the key players within the customer IT to implement and support projects like Web shop, App development & Sales Force;
• You guard the complex IT landscape, Architecture and interfaces to ensure to correct data gathering and flow;
• As a second line IT-support behind our key users, you will support our customers in working with applications like web shop and apps. Answering helpdesk questions and solving incidents are part of the daily work;
• The customer applications do extensively interface within our complete application landscape. It’s your task to oversee and troubleshot this interfaces. These interfaces are build up of connections using API’s, web services to our backend systems;
• You will work with the suppliers to manage the development and perform IT-tests on new functionality that has been developed;
• You stay on close contact with our suppliers from the different applications to ensure availability & correct response on incidents in order to maintain a stable environment;
• You will assist Key users in doing acceptance testing of new functionality.

Your profile

• Analytical mindset with hands-on on details as well as helicopter view;
• You have knowledge of and experience with modern Web platforms, Web services, Low Code & API’s;
• You like to work in a fast changing environment, using all kind of different tool sets;
• You are a team player having excellent communication skills;
• Education level: bachelor degree (HBO) with minimum 3 years of relevant experience within similar functions;
• Knowledge Oracle or Microsoft SQL, experience in querying data;
• Preferably experience in the Agriculture business;
• Dutch speaking as well as excellent command of the English language required.

We offer

Dümmen Orange has great global ambitions. Innovation, technology and quality are high priorities. This results in a challenging working environment in which you can develop yourself. Dümmen Orange offers plenty of room for personal growth and development to its employees. We have an informal and easily accessible working environment in which cooperation is very important.

Dümmen Orange

Dümmen Orange is the world’s largest breeder and propagator of flowers and plants. Its annual turnover is about 350 million euro. The company employs over 7.300 employees worldwide. In addition to a large marketing and sales network, Dümmen Orange has a diversified network of specialized production sites. The key to Dümmen Orange’s success is a broad and deep product range, supported by a global supply chain. The company embraces its social responsibilities and invests in the health, safety and personal development of its staff.